Secure Payments
LUNA uses Stripe www.stripe.com for secure payment processing. Stripe uses best-in-class security tools and practices and is certified to PCI Service Provider Level 1, the most stringent level of certification available in the online payment industry.
Customer Portal
Stripe provides you with a secure and easy to use Customer Portal that allows you to:
- Change your subscription billing plan from monthly to yearly, or vice-versa.
- Schedule your subscription for cancelation at the end of your billing cycle.
- Add and remove payment methods, or set a default payment method.
- Keep your email and billing addresses current.
- View and download your payment receipts, and to pay outstanding invoices.
Access Your Customer Portal
- Login to your account if you’re not already logged in.
- [Desktop] Select your name from the upper-right of the screen or…
- [Mobile] Select the “more” link (3 dots) from the upper-right of the screen.
- A menu will display with a “My Account” link.
- Select that link to view your account details.
- Select the “Manage Subscription & Billing” button to open your billing portal.
How do I cancel my subscription?
To schedule your subscription for cancelation, first access your Customer Portal using the instructions above and then:
- Select the “Cancel Plan” button and indicate the reason for your cancelation (optional).
- Select the “Continue to Cancelation” button.
- Select the “Cancel Subscription” button to confirm.
Please note that this process schedules your subscription to cancel at your next billing period. Your subscription will remain active until this time because your plan is paid up front which means you retain full access to LUNA® Cloud Astrology Software for the duration of your billing period, whether that’s one (1) month or one (1) year.
If you schedule your subscription for cancelation on the same day that your subscription is set to renew (i.e. your billing period or billing interval), you may still be charged for the next billing cycle if you do not schedule the cancelation before the time that Stripe charges you for the next payment.
If this occurs, please send a support request and we will help you resolve it.
How do I delete my data?
When you cancel your subscription, or if your account becomes inactive due to lapsed payment, your data is not deleted. You can request your data to be deleted at any time by sending a support request.
Your data will be deleted from the LUNA database within 48-72 hours once you confirm you want it deleted.
Your data will retained in our secure backup system for up to 12 days after initial deletion. After the twelve (12) day data retention period, your data will be removed from the backup permanently and will be unrecoverable.